Troubleshooting
No Picture Displayed
Power indicator does not light up
- Check whether the power cord is connected properly.
- Turn on the main power switch on the back of the monitor.
- Press
. - Turn off the main power switch on the back of the monitor, and then turn it on again a few minutes later.
Power indicator is lighting white
- Increase the various adjustment values for "Brightness" and "Gain" in the Setting menu (see Color).
Power indicator is lighting orange
- Switch the input signal.
- Turn the setting "On" for "Compatibility Mode" on the "Administrator Settings" menu (see Compatibility Mode).
- Move the mouse or press any key on the keyboard.
- Check whether the external device is turned on.
- Turn off the main power switch on the back of the monitor, and then turn it on again.
The message "No Signal" appears on the screen
Example:
- The message shown above may appear as some external devices do not output a signal immediately after power-on.
- Check whether the external device is turned on.
- Check whether the signal cable is connected properly.
- Switch the input signal.
- Turn off the main power switch on the back of the monitor, and then turn it on again.
- Try changing "Signal Format" in the "Administrator Settings" menu (see Signal Format - DisplayPort / HDMI).
The message "Signal Error" appears on the screen
Example:
- Check whether the external device is configured to meet the resolution and vertical scan frequency requirements of the monitor. The list of compatible resolutions for this product is available for download from our web site:
(www.eizoglobal.com ) - Reboot the external device.
- Select an appropriate setting using the graphics board’s utility. For details, refer to the user's manual of the graphics board.
- When inputting an SDI signal, try changing "Input Color Format" (see Input Color Format).
Imaging Problems
The screen is too bright or too dark
- Adjust "Brightness" in the Setting menu (see Color). (The LCD monitor backlight has a limited life span. If the screen becomes dark or begins to flicker, contact your local EIZO representative.)
Characters and images are blurred
- Check whether the external device is configured to meet the resolution and vertical scan frequency requirements of the monitor. The list of compatible resolutions for this product is available for download from our web site:
(www.eizoglobal.com ) - Try setting the magnification of display on the OS to "100 %". When using multiple monitors, try setting the magnification of display to "100 %" on all monitors.
Afterimage visible
- This phenomenon is characteristic of LCD panels. We recommend avoiding displaying static images for extended periods of time.
- Use the external device's screensaver or power save function if displaying the same image for extended periods of time.
- Depending on the image, an afterimage may appear even if it was displayed for a short period of time. To remove such a phenomenon, change the image or keep the power turned off for several hours.
Green / red / blue / white / dark dots remain on the screen
- This is due to LCD panel characteristics and not a malfunction.
Interference patterns or pressure marks remain on the LCD panel
- Leave the monitor with a white or black screen. The symptom may disappear.
Noise appears on the screen
- When inputting HDCP system signals, normal images may not be displayed immediately.
The positions of windows and icons are shifted when the monitor is turned off/on or when restored from power saving mode
- Turn the setting "On" for "Compatibility Mode" on the "Administrator Settings" menu (see Compatibility Mode).
The color shown on the screen is not correct
- Try changing "Input Color Format" in the Setting menu (see Input Color Format).
- When inputting an HDMI signal, try changing "Administrator Settings" in the "Signal Format" menu (see Signal Format - DisplayPort / HDMI).
Images are not displayed over the entire area of the screen
- Try changing "Picture Expansion" in the Setting menu (see Picture Expansion).
- Check whether the setting for the resolution of the external device matches the resolution of the monitor.
SelfCalibration Problems
The built-in calibration sensor does not come out/stays out
- Turn off the main power, and then turn it on again a few minutes later.
SelfCalibration cannot be executed
- Check whether a color mode for executing SelfCalibration has been set (see Settings - Mode Settings - Standard Mode or Settings - Mode Settings - Advanced Mode).
- Check whether the date and time are set correctly on the monitor (see Settings - Clock Adjustment).
- Check whether the execution schedule been set (see Settings - Schedule - Start time).
- Check whether the calibration targets are set correctly (see "Target Settings" below).
- Target Settings - Brightness
- Target Settings - Black Level
- Target Settings - White Point - Temperature
- Target Settings - White Point - White(x) / White(y)
- Target Settings - Gamma (EOTF) - Gamma (EOTF)
- Target Settings - Gamma (EOTF) - Gamma Policy
- Target Settings - Gamma (EOTF) - PQ Option
- Target Settings - Gamma (EOTF) - HLG System Gamma
- Target Settings - Color Gamut - Color Gamut
- Target Settings - Color Gamut - Red(x) / Red(y) / Green(x) / Green(y) / Blue(x) / Blue(y)
- Target Settings - Gamut Clipping
- Target Settings - Advanced Settings - Limited (109% White)
- Try calibrating the monitor by using ColorNavigator 7.
SelfCalibration failure
- See Error Code Table. If an error code that does not appear in the error code table is displayed, contact your local EIZO representative.
SelfCalibration is canceled while in progress
- If there is a change in the video signal from the external device during SelfCalibration (the signal disappears, a signal is input during a no-signal state, or other), SelfCalibration is canceled.
- Prevent any changes in the video signal while executing SelfCalibration.
- If a scheduled SelfCalibration is canceled, it is executed again when the monitor transitions to the power saving mode after an hour or more or when the monitor is turned off using . SelfCalibration can also be executed regardless of the schedule (see Executing).
Error Code Table
If an error related to a calibration target value, adjustable brightness settings, or adjustable black level settings occurs, the error code and error message are displayed in the "Color" menu.
Error Code | Error Message |
|---|---|
000020 | The sensor failed to open. Check whether there is any foreign object near the sensor. |
000021 | |
010141 | Invalid target value has been set. Check the target value. |
****52 | The target black level is too low. Up the target black level or set "Min". |
ST 2110 Related Problems
Error Code Table
If an error occurs, the error code and error message are displayed.
Error Code | Error Message |
|---|---|
0001 | The ST 2110 related device may be malfunctioning. Inspection and repair is recommended when using the ST 2110 port. |
0002 | You may be using an unsupported SFP transceiver, or the SFP transceiver is faulty. Replace the SFP transceiver as needed. |
00003 | IP Module Reset failed. Please perform IP Module Reset again. If this error code persists even after repeatedly performing IP Module Reset, it is possible that a device related to ST 2110 is malfunctioning. Inspection and repair is recommended when using the ST 2110 port. |
00004 | IP Flow Reset failed. Please perform IP Flow Reset again. If this error code persists even after repeatedly performing IP Flow Reset, it is possible that a device related to ST 2110 is malfunctioning. Inspection and repair is recommended when using the ST 2110 port. |
Other Problems
The Setting menu does not appear
- Check whether the operation lock function is enabled (see Key Lock).
- The operation buttons are locked when the ColorNavigator 7 main window is displayed. Close the software.
Cannot select items in the Setting menu
- Items that are displayed with gray text cannot be changed.
- "Color" items cannot be changed in some color modes. Setting the color mode to "User" will allow you to change all items (see Color).
No audio output
- This product does not contain speakers.
The monitor connected using the USB cable is not detected or the USB peripheral device connected to the monitor does not work
- Check whether the USB cable is connected correctly (see Using the USB Hub Function)
- Check whether the USB cable is correctly connected between the external device and the monitor.
- Check whether the USB cable is correctly connected between the peripheral device and the monitor.
- Try using a different USB port on the monitor.
- Try using a different USB port on the external device.
- Update the USB drivers for the peripheral devices.
- Reboot the external device.
- If the peripheral devices work correctly when they are directly connected to the external device, contact your local EIZO representative.
- Check the external device's BIOS (UEFI) setting for USB when using Windows. (Refer to the User’s Manual of the external device for details).
- Update the operating system of the external device.
Power indicator is flashing orange and white
- This issue may occur when an external device is connected to the DisplayPort connector. Use a signal cable recommended by us for the connection. Turn the monitor off and on.
- Check the connection and condition of the USB peripheral devices connected to the monitor.
- Turn off the main power switch on the back of the monitor, and then turn it on again.
Even when the mouse or keyboard are used, the external device does not wake from sleep
- Turn the setting "On" for "Compatibility Mode" on the "Administrator Settings" menu (see Compatibility Mode).