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[IP Solution] Video display issue with certain cameras (Affected products: FDF2304W-IP / FDF4627W-IP)

A critical video display issue has been identified when using the FDF2304W-IP and FDF4627W-IP (equipped with System Software Ver.4) in combination with certain cameras.?Specifically, the video display becomes unstable, with symptoms such as swapped display positions or overlapping video feeds.

Example: Even without any user operation, the display positions may switch, and the same camera feed may appear on two screens.

This issue is caused by compatibility problems between the devices used in certain cameras and our products with System Software Ver.4. Unfortunately, there is no effective solution available.

If this issue is confirmed during actual device testing, we recommend conducting evaluations using IP monitors or IP decoding boxes equipped with System Software Ver.5 to Ver.7.

Cameras known to potentially exhibit this issue:

Panasonic: X8570, S4150, WV-S15*0 series, WV-S22*0 series, WV-S25*0 series
ELECOM / DX ANTENNA / DELCATEC: CNE3CPZ1, CNE3CBF1, CNE3CDZ1, CNE3CDF1, CNE3CBZ1

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No.	Question	Category	Date
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▼ Product Categories：DuraVision Latest updates

No.	Question	Category	Date
1	[IP Solution] Video display issue with certain cameras …▼ [IP Solution] Video display issue with certain cameras (Affected products: FDF2304W-IP / FDF4627W-IP)	DuraVision	November 27, 2025
2	[IP Solution] IP Decoder is Unable to Display Video fro…▼ [IP Solution] IP Decoder is Unable to Display Video from i-PRO Camera after updating the Firmware of an i-PRO Camera	DuraVision	November 27, 2025
3	[IP Solution] When "Extended" is selected in …▼ [IP Solution] When "Extended" is selected in the multi-monitor settings, how will the live screen of the IP decoding box be displayed?	DuraVision	November 27, 2025
4	[IP Solution] Can I display H.265 video with ONVIF prot…▼ [IP Solution] Can I display H.265 video with ONVIF protocol?	DuraVision	November 27, 2025
5	[IP Solution] EIZO Video Wall Plugin for Milestone XPro…▼ [IP Solution] EIZO Video Wall Plugin for Milestone XProtect Tutorial Videos	DuraVision	November 27, 2025
6	[IP Solution] Panasonic Integrated Camera and IP Decode…▼ [IP Solution] Panasonic Integrated Camera and IP Decoder Compatibility	DuraVision	November 27, 2025
7	[IP Solution] Can the IP decoder display video from fis…▼ [IP Solution] Can the IP decoder display video from fisheye camera?	DuraVision	November 27, 2025
8	[IP Solution] Can the IP decoder display video from mul…▼ [IP Solution] Can the IP decoder display video from multiple cameras connected to an analog encoder?	DuraVision	November 27, 2025
9	[IP Solution] Can I connect ACTi's analog encoders…▼ [IP Solution] Can I connect ACTi's analog encoders to IP decoders?	DuraVision	November 27, 2025
10	[IP Solution] How does the IP decoding box output video…▼ [IP Solution] How does the IP decoding box output video signals when I connect two monitors with different resolutions?	DuraVision	November 27, 2025
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19	<Touch Screen (Projected Capacitive Technology)> …▼ <Touch Screen (Projected Capacitive Technology)> Cursor position is not correct. / Cursor jumps.	DuraVision	October 2, 2014
20	<Touch Screen (Projected Capacitive Technology)> …▼ <Touch Screen (Projected Capacitive Technology)> Cursor is jittery. / Drawing lines are not straight and smooth.	DuraVision	October 2, 2014

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