Support
FAQs
Q.
When using ColorEdge calibrated by ColorNavigator 6 and Chrome version.68 or later, colors not displayed correctly.
A.
| Example: | ? | ? |
| Displayed correctly | ? | Not displayed correctly (Please look at the circle with black color) |
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? |
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? |
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| ? | ?? | ? |
This issue has been resolved on Google Chrome version.72.0.3626.109 (Win/Mac).
Please check your Google Chrome version and update to newer version if necessary.
If it is impossible to?update?Google Chrome version, please change the profile policy of ColorNavigator 6/7.
This phenomenon may be solved by changing the profile policy of ColorNavigator 6/7.
| Process6: |
| Uncheck ”Reflect black level in tone curve”. |
|
|
?

| Process3: |
| “Preference” -?“Extension” |
|
|
?
| Process4: |
| Uncheck ”Reflect black level in tone curve”. |
|
|
?
If you perform validation, check ”Reflect black level in tone curve” and select “Parametric curve” and, go to process 5.

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